Today’s healthcare industry is undergoing significant changes, presenting numerous challenges for organizations. Many struggle to implement efficient and interoperable technology infrastructures due to limited financial resources. As a result, staff members often rely on paper-based processes, negatively impacting patient care.

In the realm of care coordination, outdated platforms offer only basic functionality and fail to fully support person-centric care. Essential features necessary to meet new technology standards, such as FHIR, APIs, referral management, care planning, and interprofessional care teams, are frequently absent. Data capture lacks structure, codification, and accessibility for analysis or dashboards. Information exchange is often inadequate and reliant on legacy interfaces rather than modern APIs. Furthermore, patients have limited access, control, and involvement in their own care plans.